Categories趋势

2022年05月30日

报道:李治宏

强劲经济增长前景,
隆市酒店业掀增长动力

吉隆坡除了是我国首都,也是最大的经济贡献者和主要商业中心,许多金融、保险、房地产、科技和媒体企业总部云集。

这座大都会因为拥有许多国际知名酒店和高档购物中心,多年来已成为本区域最受最受欢迎的商务和休闲旅游目的地之一。

经过了2年冠病疫情的洗礼,以及国门重新开放和防疫全面解封,吉隆坡酒店领域今年展望如何?可为投资者带来哪些机遇?

强劲的经济增长前景、政府振兴旅游业的强有力计划,加上基本面改善和多个基建项目的全力推展,使吉隆坡酒店市场成为未来几年的主要投资目的地之一。

在全球重新回到升息周期下,投资者正寻求回报率更高的资产和市场。跨国产业顾问公司世邦魏理仕(CBRE)预计,目前处于转折点的吉隆坡酒店市场,未来几年将提供吸引人的投资回报。

随着大马和全球冠病疫苗接种率都有显著提高,以及市场对经济复苏抱持更乐观的情绪下,CBRE预期吉隆坡酒店市场今年的交投将升温,酒店投资额也将有所增加。

大马重开国门及推出各项强而有力的计划提振旅游业,吉隆坡将从中受惠良多。疫前的入境人次和旅游收入显示,一旦复苏势头强劲,旅游、酒店业和投资者都将获得庞大的商机。

CBRE建议投资者聚焦于地点适中、坐落在吉隆坡商业区和旅游业,并拥有强劲营运现金流记录的酒店。

由于当前的供应链中断,建筑成本上涨,这也将有利于现有的已完工酒店,因为它们已准备好迎接国门重开激增的需求。

交易量上升 逊于2017年

在疫情重创下,吉隆坡酒店业2020年交易数量虽有所回升,但总投资额仅2017年的五分一。

随着旅游业从2015和2016年连续两年的疲弱走势中复苏,2017年是吉隆坡酒店市场表现最好的年份之一。

2017至2019年间,吉隆坡共有11宗酒店交易,成交总额约23亿令吉。主要交易包括拥有921间客房的吉隆坡万丽酒店(交易额7.65亿)和503间客房的吉隆坡希尔顿酒店(4.97亿)。

2020年,有一些较小型的酒店和服务式公寓宣告易手。这些交易主要涉及国内投资者,这与我国在疫情爆发后采取行动管控和严格防疫措施,导致涉及外国投资者的交易非常有限。

双方预计差价缩小

酒店投资额下跌,或可归咎于买卖双方对交易价格的预期不一致。

无论如何,拥有418间客房的武吉免登皇家朱兰酒店(Royale Chulan Bukit Bintang)最近转手,显示买卖双方的交易价格预期差距开始缩小,而在当前的市况下,买卖双方可能会对交易价格抱持更务实的态度。

该酒店去年初以1.77亿令吉成交,比2019年买卖双方初步协议的原订参阅价格1.97亿令吉少了10%。

客房收入渐回升

我国去年10月11日解除跨州禁令后,国内出现“报复性旅游”和“报复性消费”,吉隆坡酒店每间可出租客房收入(Revenue Per Available Room,简称RevPAR)去年末季已出现回升走势。

2021年12月的RevPAR回升到118令吉,这是自2020年4月以来的最高水平。CBRE预计,随着更多国际连锁酒店进驻,加上施工中的多个豪华和高档酒店项目将陆续竣工和投入市场,预料吉隆坡酒店每间可出租客房收入的这股扬升走势将在未来几年持续。

回顾过去几年,吉隆坡酒店RevPAR于2016和2017年分别按年增长1%和7%。

然而,吉隆坡酒店客房供应量于2018年按年增长7%,导致整体RevPAR从2017年的251令吉降至233令吉。

尽管2019年的酒店入住率有所改善,但在不断增长的市场中,平均每日房价(ADR)仍必须保持竞争力,导致RevPAR进一步下跌至227令吉,按年跌3%。

到了2020年,冠病疫情爆发后,吉隆坡酒店业绩按年下降16%。

但2021年全年业绩下降幅度减小,显示市场出现转折点。

跨国连锁酒店进驻

随着更多的跨国连锁酒店进驻吉隆坡,加上即将投入市场的新酒店客房以豪华和高档套房为主,CBRE预计,吉隆坡酒店RevPAR将在未来几年呈上升趋势。

尽管就RevPAR而言,吉隆坡处于该范围的低端,但吉隆坡酒店业的总营业利润率(GOP)范围很健康。

吉隆坡的中档酒店仍享有40%至50%左右的强劲利润率,这与新加坡等该地区其他知名城市一致。

清真旅游业大机遇

清真旅游业的兴起,为吉隆坡酒店市场提供了另一个重大机遇。

根据2021年MasterCard-CrescentRating全球回教徒旅游指数(GMTI),2013至2019年期间,国际回教徒游客的复合年增长率为7.5%。

到了明年,该市场预计将恢复疫前即2019年的80%。2019年有 1.6 亿人次到达。

大马在GMTI 2021排名中名列前茅,成为回教徒游客最好的回教徒友好度假胜地,其次是土耳其、沙地阿拉伯和印尼。

作为回教徒占多数的国家,大马提供充足的祈祷设施、清真食品和回教徒友好的氛围。

旅游艺术和文化部推出多项举措,包括回教旅游中心和回教徒友好型住宿认可(MFAR),以展示大马在全球市场上占领这一快速增长且日益重要的细分市场的承诺和能力。

国内旅游需求强劲

强劲的内需,也是酒店业主要增长动力。

与许多其他市场类似,国内旅游可以在旅游业的短期复苏中发挥重要作用。

雪兰莪州和吉隆坡联邦直辖区是2019年本地游客最多的两个地区,而在2020年,前三名分别是雪州、霹雳和吉隆坡联邦直辖区。

在大马去年10月放宽旅游限制及马新两国VTL计划开跑后,大马航空旅客流动明显回升。

机场客运量飙升

根据大马机场控股有限公司(MAHB)的数据,去年12月,国内机场的总客运量自疫情爆发以来首次超过300万人次,按年飙升近300%。

其中,KLIA于去年12月的总客运量达到120万人次,按年激增293%。

为了进一步促进国内航班,马航于今年1月11日至23日期间为所有国内航班机票提供20%的折扣,此优惠有效期直到今年6月30日。

今年首季,由于奥密克戎变种病毒导致疫情大反弹,以及新加坡暂时喊停VTL,机场客运量增长或将放缓。

然而,鉴于需求反弹的速度很快,加上许多邻国重新开放边界,只要政府能确保旅行的安全,今年国内机场的客运量仍将保持繁忙。

疫期酒店供应续增

预计吉隆坡今年将增加近5000间酒店客房。

根据追踪主要酒店供应的STR AM:PM提供的数据,2011至2021年,全吉隆坡共有多达65家新酒店开业,合共提供约1万4000间客房,年均复合增长率为3.8%。

截至去年底,吉隆坡酒店客房供应包括23%的廉价酒店客房、19%为中档酒店客房、15%为中高档酒店客房、22%为高档酒店客房、12%为顶级客房和8%为豪华客房。

CBRE预计,未来3年内,超豪华和中高档酒店客房将占新客房供应总量的60%以上。

国际品牌渗透率高

吉隆坡10大酒店业者当中,有5家是全球连锁酒店集团,约占 STR AM:PM 跟踪的当前酒店存量的26%。

两个最活跃的集团是雅高集团(Accor)和洲际酒店集团(IHG),分别拥有9间酒店(2710间客房)和7间酒店(2158间客房)。这两个品牌合计占整个市场的36%。

60%的酒店为独立经营业者,其余40%则是连锁酒店。

过去10年,连锁酒店的客房总数复合年增长率为4.5%。

游客来源多元推动增长

尽管消费力超强的中国人暂时因为国内疫情严峻迟迟无法出国旅游,令全球旅游业损失潜在的庞大旅游收益,但大马是东南亚各国当中,对中国游客依赖程度较低的国家之一。

少中国客 冲击较小

换句话说,中国游客无法出游,对大马旅游业的冲击相对最小。

这是因为大马多元化的入境旅客来源市场组合,为其旅游业的增长提供了积极的前景,因为它可以受益于更广泛的国际旅客需求池,并较少依赖单一的旅游市场。

事实上,新加坡向来是大马最大的游客来源,2015至2019年期间平均占总入境人数的46%。

尽管2020年来马的新加坡游客有所减少,但仍有150万人次,保持为大马最大游客来源国。

疫情爆发前即2019年,大马5大外国游客来源地分别是新加坡、印尼、中国、泰国和汶莱。东南亚仍是大马旅游业的最大贡献者,占2019年总入境人数的66%。

去年泰国游客居多

2019年大马总游客人数达到2610万人次,按年增长1%。

不过,2021年首9个月,泰国取代新加坡,成为最大的游客来源国,占入境大马的游客人次54%。去年首9个月,大马平均每天接待约4000名来自泰国的游客。

过去10年,中国出境旅游的发展一直是全球旅游业尤其是东南亚旅游业的驱动力之一。例如,2009至2019年期间,中国赴东盟游客的复合年增长率高达23%。

然而,随着中国对疫情管控采取“清零政策”,预计中国游客出境旅游的复苏将非常缓慢,这无疑会对许多国家的旅游业复苏造成一些干扰。

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    The following terms and conditions apply to your access and the use of this Web Site and the Services provided herein by Nanyang Siang Pau Sdn Bhd. (hereinafter referred to as “eNanyang.my” and “property.eNanyang.my”). By accessing any page of this Web Site and/or using the services, you agree to be bound by these terms and conditions without limitation or qualification. If you do not accept these terms and conditions, please immediately discontinue access to this Web Site and/or use of the services.

    The information, products and services described or offered on this web site are not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject eNanyang.my or its subsidiaries or affiliates to any registration requirements within such jurisdiction or country. The materials, information (including opinions, commentary and recommendations) and functions provided in this web site shall not under any circumstances be considered or construed as an offer or solicitation to sell, buy, give, take, issue, allot or transfer, or as giving of any advice in respect of shares, stocks, bonds, notes, interests, unit trusts, mutual funds or other securities, investments, loans, advances, credits or deposits in any jurisdiction.

    Although this site may contain or provide access or links to information, opinions or recommendations on products and services of property.eNanyang.my or other parties, does not represent that such products or services, opinions or recommendation are suitable for you. All transactions are done at your sole risk and responsibility and in reliance only upon your own judgment and you will make your own independent evaluation of the suitability of the recommendations, products and services obtained, offered or accessed through this web site. Further you should seek professional advice at all times and obtain independent verification of the materials and information provided herein prior to making any investment, business or commercial decision based on any such materials or information. This site shall have no responsibility or liability to you in respect of any opinions or recommendations expressed by it or any other parties on this site. None of this information, opinions or recommendations contained in this site constitutes solicitations or offers by property.eNanyang.my to sell/buy any products or services, provide any investments or financial advice or an invitation to enter into any legally binding contract or arrangement with you. Your eligibility for any particular products or services is subject to the final determination and acceptance by the Companies.

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    Unless otherwise indicated, Malaysian copyright law and international treaties protect all editorial content, graphics, video and soundbites on this site. No part or parts hereof may be reproduced, reused, distributed, adapted, modified, republished, displayed, broadcast, framed, copied or transmitted in any manner or by any means or stored in an information retrieval system without the express permission of property.eNanyang.my who reserve all rights. You also may not without our express prior written content, insert a link to this web site on any other web site, frame or “mirror” any material contained on this web site on any other server. Permission to use Nanyang Siang Pau Sdn Bhd (eNanyang.my and property.eNanyang.my) proprietary content is only granted on a case-by-case basis. Please direct your enquiries to prop@eNanyang.my. The material from this web site is only available for off line informational and non-commercial uses. For such use the content and/or graphics must not be modified in any way. All copyright and other notices on any copy are retained. You may not copy or adapt the HTML code that property.eNanyang.my create to display pages. This also is covered by Nanyang Siang Pau Sdn Bhd copyright. The “look” and “feel” of this web site and its subsites also are trademarks of eNanyang.my. This includes the site colour scheme, button shapes, layout, and all other graphical elements. Any such unauthorised reproduction, retransmission or other copying or modification of any of the contents of property.eNanyang.my web site may be in breach of statutory or common law rights which could be the subject of legal action. property.eNanyang.my disclaims all liability which may arise from any unauthorised reproduction or use of this web site.

    All trademarks, service marks and logos displayed in this web site are the property of property.eNanyang.my and/or their respective third-party proprietors as identified in the web site. Unless the prior written consent of property.eNanyang.my or the relevant third-party proprietor of any trademarks, service marks or logos appearing on the web site has been obtained, no license or right is granted to any party accessing this web site to use, download, reproduce, copy or modify such trademarks, service marks or logos. Similarly, unless the prior written consent of property.eNanyang.my or the relevant proprietor has been obtained, no such trade mark, service mark or logo may be used as a link or to mark any link to the property.eNanyang.my web site or any other site. Just as property.eNanyang.my requires users to respect our copyrights, and those of our affiliates and partners, we respect the copyrights of others. If you believe in good faith that your copyrighted work has been reproduced on our site without authorisation in a way that constitutes copyright infringement, you may notify our designated copyright agent either by mail to Nanyang Siang Pau Sdn Bhd, No. 1, Jalan SS 7/2, 47301 Petaling Jaya, Selangor, Malaysia or by email to prop@eNanyang.my.

    This site is available “as is” and “as available” basis. We do not warrant that this service will be uninterrupted or error-free. There may be delays, omissions, interruptions and inaccuracies in the news, information or other materials available through this web site. We are not responsible for the availability or content of other services that may be linked to this web site. We do not make any warranties, express or implied, including without limitation, those of merchant quality and fitness for a particular purpose, with respect to this web site or any information or services that are available or advertised or sold through this web site. We do not make any representations, nor do we endorse the accuracy, completeness, timeliness or reliability of any advice, opinion, statement or other material or database displayed, uploaded or distributed in this web site or available through links in this web site. We reserve the right to correct any errors or omissions in this web site. Although we intend to take reasonable steps to prevent the introduction of viruses, worms, “Trojan horses” or other destructive materials to this web site, we do not guarantee or warrant that the materials that may be downloaded from this web site do not contain such destructive features. We are not liable for any damages or harm attributable to such features. If you rely on this information and any materials available through this web site, you do so solely at your own risk. Without derogation of the above and/or terms and conditions of the applicable agreements governing all the information and services of the web site, reasonable measures shall be taken by property.eNanyang.my to ensure the accuracy and validity of all information relating to transactions of products and services of related web site.

    property.eNanyang.my shall not be liable for any loss or damages howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation any damages, loss or expense, direct, indirect, special, or consequential damage, punitive damages or economic loss arising from or in connection with: (1) any access, use or the inability to access or use this website, or reliance on the materials and/or any information in this web site; (2) any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus; and (3) any use of or access to any other sites linked to this web site. Any hyperlinks to any other websites are not an endorsement or verification of such web sites and such web sites should only be accessed at the user’s own risks. This exclusion clause shall take effect to the fullest extent permitted by law.

    Links from or to the web sites outside of property.eNanyang.my are meant for convenience only. This web site does not investigate, verify, monitor, or endorse the content, accuracy, opinions expressed and other links (if any) provided by such resources as such linked web sites are owned and operated by third parties and are not under the control of property.eNanyang.my. Therefore, we shall not be responsible and makes no warranties in respect of the contents of those web sites, the third parties named therein or their products and services. Furthermore, the links provided in this web site to other shall not be considered an endorsement or verification or approval of such linked web sites of the contents therein. Linking to any other site is at your sole risk and property.eNanyang.my will not be responsible or liable for any damages in connection with linking. It is advisable for you to read the privacy policy statements any web sites which are linked to this web site.

    You will on demand indemnify and keep indemnified property.eNanyang.my from all liabilities, claims, losses and expenses, including any legal fees that may be incurred by property.eNanyang.my in connection with or arising from (1) your use or misuse of this web site and the services provided herein, or (2) your breach of these terms and conditions howsoever occasioned, or (3) any intellectual property right or proprietary right infringement claim made by a third party against property.eNanyang.my in connection with your use of this web site.


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    The failure of property.eNanyang.my to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law, then the invalid and unenforceable provision will be deemed superseded by a valid, enforceable provision that most clearly matches the intent of the original provision and the remainder of the other provisions of the terms and conditions shall continue in full force and effect. All rights not expressly granted herein are reserved.

    These terms and conditions are governed by and are to be construed in accordance with the laws of Malaysia. By accessing this web site and/or using the services provided herein by property.eNanyang.my, you hereby agree to submit to the non-exclusive jurisdiction of the Malaysian courts in Kuala Lumpur, Malaysia in all disputes arising out of or relating to the use of this web site.

    私隐政策声明

      You agree that Nanyang Press Holdings Berhad and its subsidiaries (“Nanyang Group”) may process, use, disclose and/or retain your personal information in accordance with our Privacy Policy as long as necessary for the fulfillment of the Purposes stated herein.

      In order for us to provide our products and/or services to you in the most efficient and effective manner, we need to collect relevant personal information from you. The personal information collected by us may include, but not limited to, the followings: –

      • Name;
      • Address;
      • Phone Number;
      • Fax Number;
      • Date of Birth;
      • Email Address;
      • Gender;
      • Bank Information;
      • Identity Card Number; or
      • Credit Card Information

      Personal Information that you provide to us will be Processed (as defined in PDPA 2010) for the following purposes: –

      • to process your application and/or request for our products and/or services;
      • to complete transactions with you, manage and verify your membership of our customer loyalty scheme where applicable;
      • to provide you with the products and/or services you have requested or subscribed;
      • to understand and analyse our sales, your needs and preferences;
      • to develop, enhance, market and provide products and services to meet your needs;
      • to conduct marketing activities;
      • to direct market to you;
      • to determine how we can improve our services to you;
      • to process exchanges or product returns;
      • to process payments to you;
      • to enable you to participate in promotions and contests;
      • to investigate and resolve any service issues;
      • to keep in contact with you and better manage any business relationship we have with you;
      • to send you updates on our products, news and events, promotions and rewards, special privileges and initiatives of Nanyang Group, our partners and advertisers;
      • for debt collection purposes;
      • to respond to requests or complaints;
      • for future business opportunities and transactions;
      • for audit, compliance and risk management purposes;
      • to meet legal and regulatory requirements; or
      • for all other purposes incidental and associated with any of the above;
      collectively known as the “Purposes”.<

      Nanyang Group will treat all information we hold about you as private and confidential. In order to provide our products and/or services to you, we may need to disclose your personal information to the following third parties: –

      1. law enforcement agencies;
      2. government agencies;
      3. companies or individuals that act as our agents, contractors, service providers and/or professional advisers;
      4. any financial institution and charge or credit card issuing companies with which you have or propose to have dealings;
      5. our business associates in or outside Malaysia;
      6. to share the information with trusted business partners for the provision of their services
      7. any parties to whom you have given us your express or implied consent to disclose; or
      8. to such other parties as may be permitted under the laws of Malaysia.

      You may contact us at the following contact points should you have any queries regarding this Privacy Policy or you wish to have inaccurate information of you to be corrected: –

      Designation: Data Privacy Officer
      Telephone: 03-7872 6921
      Fax: 03-7872 6994
      Email: pdpa@nanyang.com.my
      Address :1, Jalan SS 7/2, 47301 Petaling Jaya, Selangor

      We will keep this Privacy Policy under regular review and we may amend this Privacy Policy from time to time without prior notice. The updated version shall apply and supersede all previous versions. It is advisable that you check this Privacy Policy on a regular basis.

      This notice was updated: 5th February 2014

      © 南洋商报有限公司版权所有 | Copyright Nanyang Siang Pau Sdn. Bhd.(6164-V)

      电邮:prop@eNanyang.my

      地址: No. 1, Jalan SS 7/2, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia

      电话: +603-7872 6888

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        The following terms and conditions apply to your access and the use of this Web Site and the Services provided herein by Nanyang Siang Pau Sdn Bhd. (hereinafter referred to as “eNanyang.my” and “property.eNanyang.my”). By accessing any page of this Web Site and/or using the services, you agree to be bound by these terms and conditions without limitation or qualification. If you do not accept these terms and conditions, please immediately discontinue access to this Web Site and/or use of the services.

        The information, products and services described or offered on this web site are not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject eNanyang.my or its subsidiaries or affiliates to any registration requirements within such jurisdiction or country. The materials, information (including opinions, commentary and recommendations) and functions provided in this web site shall not under any circumstances be considered or construed as an offer or solicitation to sell, buy, give, take, issue, allot or transfer, or as giving of any advice in respect of shares, stocks, bonds, notes, interests, unit trusts, mutual funds or other securities, investments, loans, advances, credits or deposits in any jurisdiction.

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        property.eNanyang.my shall not be liable for any loss or damages howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation any damages, loss or expense, direct, indirect, special, or consequential damage, punitive damages or economic loss arising from or in connection with: (1) any access, use or the inability to access or use this website, or reliance on the materials and/or any information in this web site; (2) any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus; and (3) any use of or access to any other sites linked to this web site. Any hyperlinks to any other websites are not an endorsement or verification of such web sites and such web sites should only be accessed at the user’s own risks. This exclusion clause shall take effect to the fullest extent permitted by law.

        Links from or to the web sites outside of property.eNanyang.my are meant for convenience only. This web site does not investigate, verify, monitor, or endorse the content, accuracy, opinions expressed and other links (if any) provided by such resources as such linked web sites are owned and operated by third parties and are not under the control of property.eNanyang.my. Therefore, we shall not be responsible and makes no warranties in respect of the contents of those web sites, the third parties named therein or their products and services. Furthermore, the links provided in this web site to other shall not be considered an endorsement or verification or approval of such linked web sites of the contents therein. Linking to any other site is at your sole risk and property.eNanyang.my will not be responsible or liable for any damages in connection with linking. It is advisable for you to read the privacy policy statements any web sites which are linked to this web site.

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        property.eNanyang.my reserves the right to terminate and/or suspend your access and/or your use of this web site at any time, for any reason. In particular, and without limitation, we may terminate and/or suspend your access should you violate any of these terms and conditions, or violate the rights of property.eNanyang.my of any other user or any third party.

        The failure of property.eNanyang.my to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law, then the invalid and unenforceable provision will be deemed superseded by a valid, enforceable provision that most clearly matches the intent of the original provision and the remainder of the other provisions of the terms and conditions shall continue in full force and effect. All rights not expressly granted herein are reserved.

        These terms and conditions are governed by and are to be construed in accordance with the laws of Malaysia. By accessing this web site and/or using the services provided herein by property.eNanyang.my, you hereby agree to submit to the non-exclusive jurisdiction of the Malaysian courts in Kuala Lumpur, Malaysia in all disputes arising out of or relating to the use of this web site.

        私隐政策声明

          You agree that Nanyang Press Holdings Berhad and its subsidiaries (“Nanyang Group”) may process, use, disclose and/or retain your personal information in accordance with our Privacy Policy as long as necessary for the fulfillment of the Purposes stated herein.

          In order for us to provide our products and/or services to you in the most efficient and effective manner, we need to collect relevant personal information from you. The personal information collected by us may include, but not limited to, the followings: –

          • Name;
          • Address;
          • Phone Number;
          • Fax Number;
          • Date of Birth;
          • Email Address;
          • Gender;
          • Bank Information;
          • Identity Card Number; or
          • Credit Card Information

          Personal Information that you provide to us will be Processed (as defined in PDPA 2010) for the following purposes: –

          • to process your application and/or request for our products and/or services;
          • to complete transactions with you, manage and verify your membership of our customer loyalty scheme where applicable;
          • to provide you with the products and/or services you have requested or subscribed;
          • to understand and analyse our sales, your needs and preferences;
          • to develop, enhance, market and provide products and services to meet your needs;
          • to conduct marketing activities;
          • to direct market to you;
          • to determine how we can improve our services to you;
          • to process exchanges or product returns;
          • to process payments to you;
          • to enable you to participate in promotions and contests;
          • to investigate and resolve any service issues;
          • to keep in contact with you and better manage any business relationship we have with you;
          • to send you updates on our products, news and events, promotions and rewards, special privileges and initiatives of Nanyang Group, our partners and advertisers;
          • for debt collection purposes;
          • to respond to requests or complaints;
          • for future business opportunities and transactions;
          • for audit, compliance and risk management purposes;
          • to meet legal and regulatory requirements; or
          • for all other purposes incidental and associated with any of the above;
          collectively known as the “Purposes”.<

          Nanyang Group will treat all information we hold about you as private and confidential. In order to provide our products and/or services to you, we may need to disclose your personal information to the following third parties: –

          1. law enforcement agencies;
          2. government agencies;
          3. companies or individuals that act as our agents, contractors, service providers and/or professional advisers;
          4. any financial institution and charge or credit card issuing companies with which you have or propose to have dealings;
          5. our business associates in or outside Malaysia;
          6. to share the information with trusted business partners for the provision of their services
          7. any parties to whom you have given us your express or implied consent to disclose; or
          8. to such other parties as may be permitted under the laws of Malaysia.

          You may contact us at the following contact points should you have any queries regarding this Privacy Policy or you wish to have inaccurate information of you to be corrected: –

          Designation: Data Privacy Officer
          Telephone: 03-7872 6921
          Fax: 03-7872 6994
          Email: pdpa@nanyang.com.my
          Address :1, Jalan SS 7/2, 47301 Petaling Jaya, Selangor

          We will keep this Privacy Policy under regular review and we may amend this Privacy Policy from time to time without prior notice. The updated version shall apply and supersede all previous versions. It is advisable that you check this Privacy Policy on a regular basis.

          This notice was updated: 5th February 2014

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